General data protection regulation

General Data Protection Regulation

Provider and responsible authority according to the Data Protection Act

ProLangua Communications GmbH
Schillerstraße 7

10625 Berlin

Scope

This data protection declaration provides users with information on the type, the scope and the purpose of the collection and use of personal data which is collected and used by the provider.

The legal framework for data protection is the Federal Data Protection Act (BDSG) and the Telemdeia Act (TMG).

Collection of general information

Each time this website is accessed, we or the webspace provider collect information automatically. This information, also known as server log files, is of a general nature and does not allow any conclusions to be drawn as to your identity.

The information gathered includes: name of the website, file, date, volume of data, web browser and version of web browser, operating system, domain name of your internet provider, the so-called referrer-URL (the page from which you have accessed our web page) and the IP address.

Without this data, it would it some cases not be technically feasible to deliver and present the contents of this website. Therefore, collecting this data is absolutely necessary. In addition, we use this anonymous information for statistical purposes. It helps us optimise our online presence from a technical standpoint. We also reserve the right to retrospectively check the log files in case we suspect unlawful use of our website.

Collection and processing of personal information

In order to be able to offer our services, we save the full name of a person contacting us in case of a definite request for a quote. In addition, we save said person’s e-mail address(es) and, if applicable, the company name of the employer in case the person requesting a quote is acting on behalf of that company and is sending the request in the name of the company. Upon request, we save the telephone number of the person sending the request. This data is stored in the internal digital data processing system and is only used for the purpose of sending specifically requested quotes, getting in touch in case clarification is needed regarding the quote or the order, sending the result of the completed service in a digital format, sending the invoice for the service provided and any payment reminders in conjunction with said invoice. In summary, the following data is stored:

  • First and last name
  • Gender
  • Address
  • Telephone number
  • E-mail address
  • IP address
  • Other personal data which you provide yourself, e.g. when creating a user account or when communicating with us in writing or by telephone  Location information
  • Data related to your activity on our website
  • Internet browser and end device

Special categories of data

It is not our intention to collect personal data of individuals below the age of 16 through our website/our service, unless said individuals are granted permission by their parents or legal guardians. We cannot control whether a person visiting our website is under 16 years of age. For that reason, we recommend parents to supervise the online activities of their children in order to avoid that any of the children’s data is stored without the parent’s consent. Should you think that we have collected data of a minor without consent, please send an email to translation(at)prolangua.de. Upon your request, we will immediately delete the data.

Purpose of collecting personal data

ProLangua stores data for the following purposes:

  • Processing requests, orders and payments
  • Sending e-mails related to your requests, orders or payments
  • Getting into contact with you in writing or by telephone in case clarification is needed to go ahead with your order.
  • Provision of a user account
  • Delivery of services and products
  • Analysis of user behaviour on our website for the purpose of optimising our website and tailoring it to user requirements.
  • Processing accounting-relevant data in order to comply with legal and tax requirements

Automated Decisions

ProLangua does not make any automated decisions (for a person) based on automated processing of information. This would for example include decisions made by computer programmes or systems without any human being (for example an employee) being involved.

Data economy and duration of data retention

We store personal data according to the principles of data avoidance and data economy and only for as long as is necessary or legally required (statutory storage period). As soon as the purpose of storing the information ceases to be relevant or the storage period has lapsed, we will delete or block the data.

Provision of services against payment

In order to be able to provide services against payment, we will request additional data. This for example includes payment information.

Encryption for data transmission

In order to ensure the security of your data during transmission, we use encryption techniques (such as SSL) via HTTPS, which corresponds to state-of-the-art technology.

Sharing personal data with third parties

ProLangua shares personal data with various third-party providers if this is necessary for preparing a quote or completing the project or in order to comply with possible legal requirements. To ensure data protection and confidentiality, we conclude agreements on data processing with companies (providers) that process data in our name and on our behalf.

Use of third-party services and contents

Our website may include contents and services of other providers. For example, this may include maps provided by Google Maps or images/graphics. In order for the user to access and view his data in their browser, transmission of the IP address is absolutely necessary. The providers thus gain access to the user’s IP address.

Even though we try to only use services of third-party providers that solely use the IP address for the purpose of delivering the relevant contents, we have no control over whether the IP address is stored by these providers. In this case, this process is (among other things) used for statistical purposes. If we become aware that a user’s IP address is stored, we will notify the user accordingly.

Use of cookies

Our website uses so-called cookies. These are text files from the server which are stored on your computer. They contain information relating to the browser, the IP address, the operating system and the internet connection. We do not disclose this data to any third parties or link it in any way to your personal data without your consent.

Cookies are mainly used for two purposes. They help us make it easier for you to navigate our website and ensure that the website is displayed correctly. They are not used to introduce a virus to your computer or start programmes.

Users have the option of accessing our website without cookies. To do so, they must change the relevant settings. Please use the help function of your browser to find out how to deactivate cookies. However, we would like to inform you that some functions of this website may be impaired and user comfort may be negatively affected. Sites that help you manage cookies include http://www.aboutads.info/choices/ (USA) and http://www.youronlinechoices.com/uk/your-ad-choices/ (Europe)

Registers IDs which are used in order to collect statistical data relating to the use of the website. 1 day
Cookie: Name: Function: Storage:
Google Analytics _ga Allocates a randomly chosen ID to each individual user in order to document user, session and campaign data. 2 years
Google Analytics _gid Registers IDs which are used in order to collect statistical data relating to the use of the website. 1 day
Google Tag Manager _dc_gtm_UA- 3676429-7 Ensures that scripts can be loaded by Google Tag Manager. Certain scripts may be necessary in order for the website to function correctly. Session
Google Tag Manager _gat_UA- 3676429-7 Limits the volume of data registered by Google on websites with high traffic. 10 min.
Visual Website Optimizer _vwo_uuid_v2 Is used for A/B tests and the measurement of the results of these tests in order to improve the website (website experience). 2 years
Drupal (CMS) has_js Is used by Drupel in order to indicate whether JavaSkript is activated in the user’s browser. Unlimited
Mouseflow mf_[session] Is used for identification of the browser session. Is deleted as soon as the session ends or the user leaves the website. Session
Mouseflow mf_user Registers whether the user is a new or returning user. Apart from yes/no, no data is saved. 90 days

Use of Google Analytics

This website uses Google Analytics, a web analysis service offered by Google Inc. (“Google”). Google Analytics uses cookies stored on your computer to allow for an analysis of the use of a website. The information generated by the cookie regarding your use of this website is generally transmitted to and stored on a Google server in the USA. However, because IP anonymisation is activated on these websites, your IP address is shortened by Google within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the complete IP address transmitted to a Google server in the USA and shortened there.

On behalf of the website operator, Google uses this information to analyse your use of the website, compile reports regarding website activities and provide further services to the website operator related to website or internet use. The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data from Google. You can prevent the use of cookies by changing the relevant settings in your browser. However, we would like to point out that in this case, you will not be able to use all the features of this website to the full extent.

In addition, if you do not want Google to collect and process the data generated by cookies and related to your use of the website (including your IP address), you can download and install a browser plugin using the following link:Browser Add-On for deactivating Google Analytics.

For more information on the terms of use and on data protection, go to http://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/.

Use of Google Ads

This website uses the online advertising tool “Google Ads” and, in that context, also makes use of conversion tracking. In case you access our website via a Google ad, Google Adwords generates a cookie which is stored on your computer. This cookie becomes invalid after 30 days and does not allow for personal identification. If the user visits specific pages of our website and the cookie has not expired yet, we and Google recognise that the user has clicked on the ad and was forwarded to this site. Each Google AdWords customer gets a different cookie. Cookies can therefore not be tracked via the website of the AdWords customer.

The information gathered by means of conversion cookies serves to create conversion statistics for Ads customers that have opted to use conversion tracking. The customers learn the overall number of users that have clicked on their ad and were forwarded to a site featuring a conversion tracking tag. However, they do not receive any information that would allow them to personally identify users.

If you do not want to participate in the tracking process, you can easily deactivate Google’s conversion tracking cookie via your internet browser by adjusting the user settings. You will then not be added to the conversion tacking statistics. For more information, go tohttp://www.google.de/policies/privacy/ to consult Google’s data protection regulation.

Right to information, correction, blocking, deletion and objection

Upon request, you have the right to receive information regarding to your personal data stored by us and/or to request correction, deletion or blocking of that data. Exceptions: Exceptions apply in case of mandatory data storage for business processing or in case the data is subject to statutory storage obligations.

For these purposes, please contact our data protection officer at c.funkelt(at)prolangua.de To ensure that the blocking of your data is taken into account at any time, it is necessary to keep your data in a blocking file. If there is no legal requirement to archive the data, you can also request deletion of the data. Otherwise, we will block the data if you so wish.

To ensure that the request for information, deletion or correction of your data comes from you yourself, we kindly ask you to provide proof of identity (scan of ID card or passport, making sure that any irrelevant data is made illegible to protect your privacy). We will react to your request as soon as possible, but in any case within no more than 4 weeks.

ProLangua takes the protection of your data very seriously and takes the necessary precautions to prevent abuse, loss, unwanted publication and unauthorized changes of or access to your data.

Changes to our data protection declaration

To ensure that our data protection declaration is always up to date with the current statutory requirements, we reserve the right to make amendments to it at any time. This also applies in case the data protection declaration has to be amended due to new or changed services. The new data protection declaration will then become valid upon your next visit to our website.